Return and Restocking Policy:
A. All returns must be accompanied by a Return Authorization number issued by Nourison.
B. All requests for Return Authorization numbers must be made to the Claims/Returns Dept. and must specify the reason for the return and the original invoice number for the merchandise at issue.
C. For merchandise returned with an RA number and within six months of purchase, the restocking fee will be 15%.
D. For merchandise returned without an RA number or more than six months after purchase, the re-stocking fee will be 25%.
E. The re-stocking fee will be deducted from the credit memo issued upon inspection of the returned merchandise.
F. Freight charges on any returns other than defective merchandise will be the responsibility of the buyer.
G. Broadloom re-stocking: Custom or special order merchandise is not returnable. We will not restock any cut of under 25' in length, or any merchandise that has been cut or altered in any way. Re-stocking fees vary according to circumstances and are at the discretion of our Claims Department. We reserve the right to decline any request for re-stocking.